Privacy Policy

Your privacy is very important to Ray of Hope Inc. (“Ray of Hope” or “we” or “us” or “our”). We provide this statement in order to help you understand how we collect and use the personal information you share with us. By visiting Ray of Hope at www.rayofhope.org (the “Site”), you accept the practices described herein.

This policy regarding our privacy practices (this “Privacy Policy”) describes how we treat the information we collect when you visit and/or use the Site. When doing so, you also consent to the collection, transfer, storage other uses of your information as described in this Privacy Policy – please read it carefully.

Depending upon your reason for using the Site, we may ask you for certain personally identifiable information (“PII”), such as your name, email address, telephone number and/or credit card information. Individuals who wish to register for Ray of Hope’s support sessions shall be required to provide more PII. The information is submitted voluntarily by you, if you elect to provide us with the information. Ray of Hope will retain your PII to provide the services that you request, or as otherwise required by law.

This Privacy Policy applies to all PII submitted by you whether online, via telephone, regular mail or in person. Notice of all changes that materially affect ways in which PII may be used or shared will be posted in updates to this Privacy Policy, and continued use of the Site shall be deemed your consent to any such changes.

PII shall not include any personal information posted, shared or sent by you in any public forum (such as a message board) on the Site. This Privacy Policy does not apply to any information provided by you to third parties or on sites operated by third parties that Ray of Hope does not control. We encourage you to read the privacy policies of those other sites to learn how they collect and use your personal information.

We sometimes collect data that, in and of itself, does not directly identify you. We may collect, use, disclose and transfer this non-personally identifiable information for any purpose. For example, we or our strategic partners may collect information about your visits to the Site, the links and advertisements that you click on and the URL that referred you to the Site. We and/or such third parties with whom we contract may use this information to serve you or like-minded people with advertisements relating to other products, programs or services.

When you use a mobile device like a smartphone to access our Site, we may access, collect, monitor or store information on your device. Device information could be small data files or similar data structures stored on or associated with your mobile device, which uniquely identifies your mobile device. Device information may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by our servers.

We will not give, sell, rent or loan any PII to any third party. However, we may need to share PII, in limited circumstances, as (i) is reasonably necessary to offer a service (for example, advising you of our upcoming support sessions or processing credit card payments), (ii) is approved or requested by your or (iii) we are legally required to do so.

In order to prevent unauthorized access and protect your PII, Ray of Hope has put in place commercially reasonable electronic safeguards to ensure the security, integrity and privacy of the PII you provide us. Unfortunately, however, no data transmission over the internet is 100% secure. While we strive to protect your PII, we cannot ensure or warrant the security of such information nor can we guarantee that information you supply to use will not be intercepted while in transit to us over the internet.

Ray of Hope wants your account to be accurate and complete. To update your PII, please contact us at 718-419-6215 or info@rayofhope.org.

At any time, you may remove your PII from our database by contacting us at 718-419-6215 or info@rayofhope.org (please include your full name and email address). In addition, if you no longer wish to receive our emails, you may click “Opt Out” or “Unsubscribe” provided in our email notifications.

DONOR PRIVACY POLICY

This policy explains how we gather, use, and protect personal information submitted to us.

Privacy and Security

Ray of Hope is committed to respecting the privacy of donors. Therefore, we do not sell, trade, or share mailing lists of our donors or participants’ personal information to any third party, nor send donor mailings on behalf of other organizations. Your name, address, phone number, or credit card information will not be used outside of our organization. We will only share personal information once a donor has given Ray of Hope specific permission to do so. A donor may choose to remain an anonymous donor at any time. A donor may remove his/her information from our database by contacting us at 718-419-6215 or info@rayofhope.org.

Information Collected

High grade encryption and https security protocols are used in collecting personal information. Ray of Hope only collects information volunteered by you during your communication or transaction with us. Examples of information collected include: name, address, phone, email address, and giving history.

How We Use That Information

Ray of Hope uses personal information (a) to acknowledge and provide a tax receipt for donations, (b) to respond to donor inquiries or questions about our services, and (c) as part of Ray of Hope’s internal recordkeeping.