Your privacy is very important to Ray of Hope Inc. (“Ray of Hope” or “we” or “us” or “our”). We provide this statement in order to help you understand how we collect and use the personal information you share with us. By visiting Ray of Hope at www.rayofhopeus.org (the “Site”), you accept the practices described herein.
Depending upon your reason for using the Site, we may ask you for certain personally identifiable information (“PII”), such as your name, email address, telephone number and/or credit card information. Individuals who wish to register for Ray of Hope’s support sessions shall be required to provide more PII. The information is submitted voluntarily by you, if you elect to provide us with the information. Ray of Hope will retain your PII to provide the services that you request, or as otherwise required by law.
We sometimes collect data that, in and of itself, does not directly identify you. We may collect, use, disclose and transfer this non-personally identifiable information for any purpose. For example, we or our strategic partners may collect information about your visits to the Site, the links and advertisements that you click on and the URL that referred you to the Site. We and/or such third parties with whom we contract may use this information to serve you or like-minded people with advertisements relating to other products, programs or services.
When you use a mobile device like a smartphone to access our Site, we may access, collect, monitor or store information on your device. Device information could be small data files or similar data structures stored on or associated with your mobile device, which uniquely identifies your mobile device. Device information may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by our servers.
We will not give, sell, rent or loan any PII to any third party. However, we may need to share PII, in limited circumstances, as (i) is reasonably necessary to offer a service (for example, advising you of our upcoming support sessions or processing credit card payments), (ii) is approved or requested by your or (iii) we are legally required to do so.
In order to prevent unauthorized access and protect your PII, Ray of Hope has put in place commercially reasonable electronic safeguards to ensure the security, integrity and privacy of the PII you provide us. Unfortunately, however, no data transmission over the internet is 100% secure. While we strive to protect your PII, we cannot ensure or warrant the security of such information nor can we guarantee that information you supply to use will not be intercepted while in transit to us over the internet.
Ray of Hope wants your account to be accurate and complete. To update your PII, please contact us at 845-600-1185 or firstname.lastname@example.org.
At any time, you may remove your PII from our database by contacting us at 845-600-1185 or email@example.com (please include your full name and email address). In addition, if you no longer wish to receive our emails, you may click “Opt Out” or “Unsubscribe” provided in our email notifications.
This policy explains how we gather, use, and protect personal information submitted to us.
Privacy and Security
Ray of Hope is committed to respecting the privacy of donors. Therefore, we do not sell, trade, or share mailing lists of our donors or participants’ personal information to any third party, nor send donor mailings on behalf of other organizations. Your name, address, phone number, or credit card information will not be used outside of our organization. We will only share personal information once a donor has given Ray of Hope specific permission to do so. A donor may choose to remain an anonymous donor at any time. A donor may remove his/her information from our database by contacting us at 845-600-1185 or firstname.lastname@example.org.
High grade encryption and https security protocols are used in collecting personal information. Ray of Hope only collects information volunteered by you during your communication or transaction with us. Examples of information collected include: name, address, phone, email address, and giving history.
How We Use That Information
Ray of Hope uses personal information (a) to acknowledge and provide a tax receipt for donations, (b) to respond to donor inquiries or questions about our services, and (c) as part of Ray of Hope’s internal recordkeeping.